Auto-Approve Small Refunds and Route Large Ones for Review
Speed up refunds without losing control — auto-approve refunds under a threshold and route larger ones to a manager with the context.
- 1
Trigger on Refund Requests
Add a
Zendesk Triggernode (or macro webhook) capturing refund requests with the amount. - 2
Check the Threshold
Add an
IFnode auto-approving amounts under your limit and routing the rest to review. - 3
Process Small Refunds
Add a
Stripenode issuing the refund and updating the ticket automatically. - 4
Route Large Refunds
Add a
Slacknode sending big refunds to a manager with the customer and reason for a decision. - 5
Activate and Test
Activate the workflow and submit refunds above and below threshold. Confirm each path works.
Frequently asked questions
Where should the threshold sit?
Set it where the cost of manual review exceeds the refund risk — often small, frequent refunds.
Can I add fraud checks?
Flag refunds from customers with a high refund history for review regardless of amount.
Auto-Escalate Angry Support Tickets Using AI Sentiment
Analyze the sentiment of every new Zendesk ticket with AI and instantly escalate the frustrated ones to a senior agent before they boil over.
Free recipe
Let Customers Check Order Status by Texting WhatsApp
An n8n workflow that lets a customer text their order number to your WhatsApp, looks the order up in Shopify (or a Google Sheet), and instantly replies with the current status and tracking link — deflecting the single most common support question without an agent lifting a finger.
Free recipe
AI FAQ Auto-Responder for Incoming WhatsApp Messages
An n8n workflow that receives inbound WhatsApp messages through the Cloud API, answers common questions with Claude using your FAQ as context, and replies instantly — while quietly handing anything sensitive or unknown to a human agent, so customers get 24/7 answers without a bot embarrassing your brand.