Suggest the Best Support Macro for Each Incoming Ticket With AI
Speed up your support team — AI reads each new ticket and suggests the most relevant canned response, so agents reply faster and more consistently.
- 1
Trigger on New Tickets
Add a
Zendesk Triggernode firing on ticket creation. - 2
Load Your Macros
Add a
Zendesknode fetching your macro titles and bodies to give the AI options. - 3
Match With AI
Add an
OpenAInode selecting the best-fitting macro for the ticket and explaining briefly why. - 4
Suggest to the Agent
Add a
Slacknode or Zendesk internal note surfacing the suggested macro for one-click use. - 5
Activate and Test
Activate the workflow and create a test ticket. Confirm a sensible macro is suggested.
Frequently asked questions
Can it auto-reply?
For very high-confidence matches on simple questions you can auto-send, but keep a human in the loop for anything nuanced.
What if no macro fits?
Have the AI say so and flag the ticket for a fresh reply rather than forcing a poor match.
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