Nudge New Users Through Onboarding Steps They Haven't Finished
Lift activation — track which onboarding steps each new user has completed and send a helpful nudge for the ones they've skipped.
- 1
Watch Onboarding Events
Add a
Webhooknode receiving step-completion events from your app. - 2
Detect Stalls
Add a
Codenode identifying users who signed up but haven't completed a key step within a day. - 3
Pick the Right Nudge
Add a
Switchnode choosing the message for whichever step they're stuck on. - 4
Send the Nudge
Add a
Customer.ionode delivering a helpful email or in-app tip for that specific step. - 5
Activate and Test
Activate the workflow and leave a test user mid-onboarding. Confirm the correct nudge fires.
Frequently asked questions
How many nudges are ideal?
One per stalled step, spaced out — enough to help without overwhelming a new user.
Can I reward completion?
Celebrate full onboarding with a congrats message and a small perk to reinforce the habit.
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