Proactively Alert Customers When Their Delivery ETA Slips
Compare each shipment's latest tracking ETA to the original promise and, when it slips, automatically send the customer an honest heads-up with an apology.
- 1
Poll Tracking Updates
Add a
Schedule Triggerevery few hours and anHTTP Requestto AfterShip for active shipments and their current ETAs. - 2
Detect ETA Slippage
Add a
Codenode comparing the current ETA to the originally promised date; continue only when it has slipped by more than a day. - 3
Prevent Repeat Alerts
Add a step tracking which shipments were already notified so customers aren't messaged repeatedly for the same delay.
- 4
Send the Heads-Up
Add a
Klaviyonode triggering a delay flow with the new ETA and a sincere apology, personalized with the order details. - 5
Activate and Test
Activate the workflow and simulate a delayed shipment. Confirm the customer notification fires only once.
Frequently asked questions
Should I offer compensation?
For significant delays, include a small discount code in the message. A proactive apology plus a gesture turns a bad experience into loyalty.
What counts as a real slip?
Set a threshold (e.g. more than 2 days) so minor carrier fluctuations don't trigger unnecessary alarming messages.