Reputation & Reviews · n8n

Route New Reviews by Star Rating to Celebration or Recovery

Handle every review right — automatically celebrate glowing ones in Slack and route critical ones to a recovery workflow with the customer's details.

difficulty Beginnersetup 25 minresult Positive reviews boost morale while negative ones trigger fast recovery, protecting your reputation.—
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  1. 1

    Receive Review Webhooks

    Add a Webhook node fed by your review platform on each new review.

  2. 2

    Split by Rating

    Add a Switch node routing 4-5 star reviews one way and 1-3 star another.

  3. 3

    Celebrate the Good

    For high ratings, add a Slack node posting the praise to a wins channel.

  4. 4

    Trigger Recovery

    For low ratings, add a Slack node alerting support with the reviewer's details and a draft apology.

  5. 5

    Activate and Test

    Activate the workflow and submit test reviews at both ends. Confirm each routes correctly.

Frequently asked questions

Can I request permission to reshare good reviews?

Yes — add a step that emails happy reviewers asking to feature their words in marketing.

How fast should I respond to bad reviews?

Within hours if possible; the recovery routing ensures the right person sees it immediately.

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