Trustpilot Review Monitor: every new review answered within hours, drafted in your voice
An n8n workflow that checks your Trustpilot profile daily via an Apify actor, has Claude draft a reply for each new review — grateful for praise, accountable and concrete for criticism — and sends drafts to your Telegram for one-tap approval before you post them.
- 1
Fetch reviews daily
A
Schedule Trigger(08:30) runs an Apify Trustpilot-reviews actor for your company page. AGoogle Sheetsdedupe keeps only reviews you haven't processed — most days that's zero to three items, and the flow ends quietly. - 2
Draft with the right posture
Claude gets the review text, rating, and your voice guide (three example replies you've written before, pasted in the prompt once). 5–4 stars: specific gratitude, no upsell. 3: thank + one concrete improvement note. 2–1: own what's true, state the fix, take it offline with a direct contact. Under 90 words always.
- 3
Approve from your phone
The
Telegrammessage shows the review, the star rating, and the draft. You reply 'ok' to log it as approved (a tinyTelegram Triggerbranch catches your reply) or edit the text and send that back instead — your edit becomes the logged final version. - 4
Track your reply rate
Every review + final reply lands in the archive sheet with response time. That sheet is also your voice-training goldmine: next quarter, paste your best real replies back into the prompt and the drafts get eerily good.
Frequently asked questions
Why do replies to reviews matter commercially?
Because review pages are sales pages: prospects read the worst reviews first, then check how you responded. A calm, specific reply to a 1-star ('you're right about the shipping delay — here's what we changed') converts better than ten 5-stars with silence. Reply rate is one of the few reputation levers fully in your control.
Why approval via Telegram instead of auto-posting?
Two reasons: review replies are public and permanent, so a human should own them; and Trustpilot's reply API requires a paid business account — most users paste the approved draft in 10 seconds. If you have API access, the workflow file notes where to attach the auto-post node after approval.
How does Claude handle an unfair or fake-looking review?
The prompt includes a specific branch for it: stay factual, never accuse, state your records calmly ('we can't find an order under this name — please reach us at…'), and flag the draft with ⚠️ so you know to also report it through Trustpilot's flagging process. What it will never do is argue — that's the trap unfair reviews set.